Refund and Cancellation Policy

This policy explains how to cancel a paid qraffic subscription and when you can get a refund. It is part of our Terms of Service. Nothing in it limits any right to cancel or obtain a refund that you have under the law where you live.

Paid subscriptions renew automatically until you cancel. You can cancel at any time, online, in Settings > Billing.

Go to Settings > Billing and choose "Cancel subscription". You can cancel at any time and in the same way you signed up: online, without calling us, chatting with an agent or answering a survey. We may show you one offer before you confirm, which you can decline in one click. We confirm every cancellation by email.

If you cannot access your account, email support@qraffic.com from the address on your account and we will cancel for you, effective from the date we receive your request.

When you cancel, your subscription will not renew. You keep access to paid features until the end of the billing period you have already paid for, and then your account moves to the free plan or becomes inactive. Cancelling does not delete your account or data; you can do that separately in your account settings.

payments are non-refundable, and we do not give refunds or credits for partial billing periods, unused seats or downgrades, except:

• when we charged you in error, including duplicate charges or charges after you cancelled;
• when you could not use the Service for an extended period because of a failure on our side, in which case we will offer a refund or credit that reflects the disruption;
• when we remove a material feature you paid for, end the Service, or you reject a material change to our Terms during a prepaid term, as described in the Terms; and
• where the law requires a refund.

We email you at least 30 days before an annual subscription renews, with the renewal date, the amount and a link to cancel. If you forget to cancel and contact us within 14 days after an annual renewal charge, and have not used the Service substantially since the renewal, we will refund that renewal charge.

If you start a 14-day free trial with a payment method, your paid subscription begins automatically when the trial ends and we charge your payment method unless you cancel before then. We email you at least 3 days before the trial ends. Cancel in Settings > Billing at any time during the trial and you will not be charged.

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from a new subscription within 14 days of purchase without giving a reason. To do so, cancel in Settings > Billing or email support@qraffic.com with a clear statement of your decision. When you subscribe, you ask us to start providing the Service immediately; if you then withdraw, we refund your payment minus an amount proportionate to the Service provided up to the date you told us, within 14 days of your request.

Email support@qraffic.com from the address on your account with the date and amount of the charge. We reply within 5 business days. Approved refunds go back to the original payment method, and usually appear within 5 to 10 business days, depending on your bank.

Please contact us before disputing a charge with your bank. Most problems are resolved faster that way. If you file a chargeback, we may suspend the account while the dispute is open.

We may update this policy from time to time. A change applies to payments made after it takes effect, never to earlier payments. We will notify you of material changes in advance, as described in our Terms of Service.

Questions about billing, cancellation or refunds can be sent to support@qraffic.com.