Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and Cuanto Labs LLC, a Florida limited liability company ("Cuanto Labs LLC", "we", "us" or "our"). They govern your access to and use of qraffic, including our website at https://qraffic.com, our web application at https://app.qraffic.com, our APIs and any related services we provide (together, the "Service").

You accept these Terms when you create an account, click to accept them, or use the Service. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other organization, "you" means that organization, and you confirm that you are authorized to bind it to these Terms. If your organization has signed a separate written agreement with us covering the Service, that agreement controls to the extent it conflicts with these Terms.

These Terms incorporate our Acceptable Use Policy, our Refund and Cancellation Policy, our AI Terms and, for business customers, our Data Processing Addendum. Our Privacy Policy explains how we handle personal information.

Important: Section 27 (Arbitration and class action waiver) requires you and us to resolve most disputes through final, binding, individual arbitration instead of in court, and waives the right to bring or take part in a class action or jury trial. You can opt out within 30 days of first accepting these Terms, as explained in that section.

The "In short" boxes in our legal documents are plain-language summaries for convenience. They are not part of these Terms and do not change or limit them.

To use the Service, you must:

• be at least 16 years old, and if you are under 18 (or the age of majority where you live), have a parent or legal guardian who agrees to these Terms on your behalf;
• not be located in a country or region subject to comprehensive U.S. sanctions, and not be named on any U.S. government list of prohibited or restricted parties;
• not have been previously suspended or removed from the Service for violating these Terms; and
• comply with these Terms and all laws that apply to your use of the Service.

The Service is not directed to children under 13, and we do not knowingly allow them to create accounts.

You must give us accurate, complete information when you register and keep it up to date. You are responsible for keeping your password and other credentials confidential, and for all activity that occurs under your account. Each login is for one person; do not share credentials. We strongly recommend enabling multi-factor authentication where it is offered.

Tell us promptly at security@qraffic.com if you believe your account has been accessed without your permission. We are not liable for losses caused by unauthorized use of your account that results from your failure to keep your credentials secure.

Workspaces and teams

The person or organization that creates or pays for a workspace (the "Workspace Owner") controls it. Workspace Owners and the administrators they appoint can invite and remove members, change roles and permissions, and access, export or delete content in the workspace. If you join a workspace managed by someone else, they can see and manage the content you add to it, and their own policies may also apply to you. The Workspace Owner is responsible for the activity of its members.

Subject to these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Service for your own personal or internal business purposes.

Restrictions

You will not, and will not help or allow anyone else to:

• copy, modify or create derivative works of the Service, except as these Terms expressly allow;
• reverse engineer, decompile or disassemble the Service, or try to discover its source code, except to the extent applicable law expressly permits despite this restriction;
• sell, resell, rent, lease, sublicense or otherwise provide the Service to third parties;
• access the Service to build a competing product, or to copy its features, design or content for that purpose;
• bypass or interfere with usage limits, access controls, security features or other technical protections;
• access the Service by automated means (bots, scrapers, crawlers) other than through our published APIs and in line with their documentation;
• remove or obscure any proprietary notices in the Service; or
• use the Service in breach of our Acceptable Use Policy or any applicable law.

Changes to the Service

We continuously improve the Service, so features change over time. We may add, change or remove features. If we remove a material feature you have paid for and do not offer a reasonable substitute, you may cancel and we will refund any prepaid fees for the remainder of your billing period.

Beta features

Features labelled "beta", "preview", "early access" or similar are offered as they are, may change or be withdrawn at any time, and are excluded from any service-level commitments.

Availability

We work hard to keep the Service available, but we do not promise uninterrupted access. The Service may be unavailable during planned maintenance, which we try to schedule at low-traffic times, or because of events outside our reasonable control. Service-level commitments apply only if they are set out in a separate written agreement.

A dynamic QR code or short link created with qraffic encodes a web address on our domain (or on a custom domain you connect). When someone scans or opens it, our servers record the scan and send the person on to the destination you have chosen, which you can change at any time. A static QR code encodes its destination directly and does not pass through our servers, so it cannot be edited or tracked and keeps working whether or not you have an account.

You choose and control every destination, multilink page, landing page and form you publish, and you are responsible for them, including any A/B test or targeting rule that decides which visitor sees which destination. You must keep destinations lawful, accurate and consistent with what your printed material or message tells people they will find.

Whether a printed code scans reliably depends on its size, contrast, colors, the material it is printed on, the surroundings and the scanning device, none of which we control. Scan every code yourself, at the final size and on the final material, before you print or distribute it. We are not responsible for printing, reprinting or distribution costs.

Printed codes cannot be recalled, and the people who scan them are not party to your account. We therefore keep your dynamic codes working as follows.

• Cancellation, downgrade and failed payments. If you cancel a paid plan, downgrade, or a payment fails and your plan ends, your account moves to the free plan and every existing dynamic code keeps redirecting to its current destination. We do not pause a code because your new plan allows fewer codes than you already have; you just cannot create more until you are within the limit. Features your new plan does not include, such as longer analytics history or creating new A/B tests and targeting rules, may no longer be available to you.
• Scan limits. Passing your plan's monthly scan allowance never stops redirects. On plans without metered overage, we stop recording detailed analytics for the rest of that month while still counting scans; on plans with metered overage, detailed analytics continue and the extra scans are billed as your plan describes.
• Deleting a code or closing your account. When you delete a dynamic code, or close your account, its short link stops working immediately and anyone who scans it sees a notice that the code is not active. This cannot be undone. Before you delete anything that is in print, point it to a new destination you control or replace the printed material.
• Custom domains. Codes printed with a custom domain work only while that domain is connected to the Service and its DNS points to us. If you disconnect the domain or let it lapse, those codes stop working, and we cannot restore them.
• Enforcement. We may disable a code, link, page or form as described in Section 7 (Prohibited destinations and our right to disable codes) and Section 22 (Suspension and termination). If we end your account because you breached these Terms, your codes may stop working when the account ends.
• If we wind down. If we decide to stop offering the Service, or to end your account for a reason other than your breach, we will tell you by email at least 90 days in advance and keep your dynamic codes redirecting until that period ends. During that period you can export your codes, destinations and analytics.

These commitments describe how we design and operate qraffic. They are not a guarantee of uninterrupted availability, which is addressed in Section 23 (Disclaimers).

You must not use any code, short link, page, form or redirect created with qraffic for phishing, collecting passwords or payment details under false pretenses, distributing malware or unwanted software, scams or fraud, impersonating another person, brand or authority, or sending people somewhere materially different from what they were led to expect. The Acceptable Use Policy lists these and other prohibited uses and forms part of these Terms.

We may review destinations and published content, automatically or by hand, and may check them against third-party threat and reputation services. If we reasonably believe a code, link, page or form violates these Terms or the Acceptable Use Policy, exposes people to harm, or creates legal risk for us, we may, at our discretion and without prior notice where people are at risk: show scanners a warning page before or instead of the destination, disable the code or link, unpublish the page or form, preserve related records, suspend the account, and report the activity to the affected brand, a hosting provider or law enforcement.

Where the law and the circumstances allow, we will tell you what we did and why. If you believe we acted in error, write to abuse@qraffic.com and we will review the decision. Fees are not refunded for content disabled because it broke these rules, and we are not liable for any loss caused by disabling content in good faith.

"Customer Content" means the data, files, text, images and other material that you or users of your account submit to the Service, together with the output the Service generates for you. As between you and us, you own your Customer Content. We do not claim ownership of it.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display and process Customer Content only as needed to provide, secure and support the Service, to follow your instructions, and to comply with the law. This license ends when the Customer Content is deleted from the Service, except for copies held in backups for a limited period, as described in our Privacy Policy.

Your responsibilities

You are responsible for your Customer Content and for having all rights, licenses, consents and notices needed to submit it to the Service and let us process it under these Terms. That includes giving any privacy notices and obtaining any consents required by law from people whose personal information you upload. Although we back up the Service, you should keep your own copies of content that matters to you.

Sensitive information

Unless the Service is expressly designed for it, do not upload protected health information subject to HIPAA, payment card numbers outside our checkout, government identification numbers, or other categories of sensitive personal information. We are not a "business associate" under HIPAA and do not sign business associate agreements unless we agree to in writing.

Usage data

We collect information about how the Service is used and performs ("Usage Data"), such as feature usage, error logs and performance metrics. We use Usage Data to operate, secure and improve the Service. We may also create aggregated or de-identified data that does not identify you, your users or any individual, and use it for any lawful purpose. We will not attempt to re-identify de-identified data. Usage Data does not include the contents of your Customer Content.

We do not use Customer Content to train or fine-tune artificial intelligence models.

When someone scans one of your dynamic codes, opens one of your pages or submits one of your forms, we process information about them (such as approximate location, device details and form answers) on your behalf and on your instructions. For that information you are the controller, or business, and we are your processor, or service provider, under the Data Processing Addendum, which forms part of these Terms.

You are responsible for:

• telling scanners, visitors and form respondents who you are and how you use their information, through your own privacy notice, linked from your pages and forms and, where the law requires, referenced on your printed material;
• having a lawful basis for the collection, and obtaining any consent the law requires, including consent to marketing messages and to cookies or similar technologies on pages you publish;
• not using forms to collect government identification numbers, full payment card or bank account numbers, passwords, health information or other sensitive data, or information from children under 13, unless the law allows it and you have every required consent;
• not using scan analytics to identify individual people, or combining it with other data to track them, except as the law allows and your privacy notice discloses; and
• responding to requests from those people about their information, with our help where needed.

We describe what we collect from scanners in our Privacy Policy. We use that information only to provide the Service to you, to keep the Service secure and prevent abuse, and to measure usage for billing, and never to market to those people ourselves or to sell it.

Some features let you send emails, WhatsApp messages from an account you connect, or printed mail to your own leads and contacts. You are the sender of those communications. You are responsible for their content, for having every consent the law requires before contacting each recipient (including under the Telephone Consumer Protection Act, the CAN-SPAM Act and similar laws), for honoring opt-out requests promptly, and for following the terms of each channel you use, such as WhatsApp's business and commerce policies. qraffic only carries out your instructions and does not review your lists or messages before they are sent.

Some features let you publish content that other users or the public can see. When you do, you grant us and the users who can access it a non-exclusive, royalty-free license to view, display and share that content within the Service, in line with your settings, for as long as it remains published. Public content may be indexed by search engines and copied by others, and we cannot fully control that once it is published.

We do not review content before it is published and are not responsible for content posted by other users. We may review, restrict or remove content, and restrict accounts, when we reasonably believe it violates these Terms, our Acceptable Use Policy or the law, or when we are required to do so.

When we remove your content or restrict your account, we will tell you what we did and why, unless the law prohibits it or doing so would create a risk of harm. You can ask us to reconsider by replying to that notice or writing to abuse@qraffic.com. To report content, use the in-product reporting tools or email the same address.

Paid plans and their prices are described on our pricing page and at checkout. Unless stated otherwise, prices are in U.S. dollars and exclude taxes. Fees are billed in advance on a monthly or annual basis, according to the plan you choose.

Automatic renewal

Your subscription renews automatically at the end of each billing period for another period of the same length, at the price in effect at renewal, until you cancel. By subscribing, you authorize us to charge the payment method on file, through our payment processor Stripe, at the start of each billing period. You can cancel at any time, online and without contacting us, in Settings > Billing. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. For annual plans, we email you a reminder at least 30 days before renewal, with the renewal date, the price and how to cancel.

Free trials

Free trials last 14 days. We ask for a payment method when your trial starts. Unless you cancel before the trial ends, your paid subscription begins automatically and we charge your payment method on the last day of the trial. We will email you a reminder at least 3 days before your trial ends.

Price changes

We may change our prices. We will give you at least 30 days' notice before a price increase applies to your subscription, and the new price will take effect at your next renewal. If you do not want to pay the new price, you can cancel before it takes effect.

Upgrades and downgrades

Upgrades and added seats take effect immediately, and we charge a prorated amount for the rest of the current billing period. Downgrades take effect at the start of the next billing period.

Taxes

You are responsible for taxes associated with your purchase, other than taxes on our income. Where we are required to collect sales tax, VAT, GST or similar taxes, we will add them to your invoice. If you are a business, you can provide a valid tax identification number to apply any available exemption or reverse charge.

Payment processing

Payments are processed by Stripe. We do not store full payment card numbers. Your payment information is subject to Stripe's terms and privacy policy. You authorize us and Stripe to obtain updated card details from your card issuer to avoid interruptions.

Failed payments

If a payment fails, we will notify you and retry. If the amount is still unpaid 14 days after our notice, we may downgrade your account or suspend paid features until payment is made. We will not delete your Customer Content because of a failed payment without further notice.

Refunds and billing disputes

Refunds are governed by our Refund and Cancellation Policy. If you think we charged you in error, contact us at support@qraffic.com within 60 days of the charge so we can put it right. Nothing in these Terms limits any refund right you have under applicable law.

The Service includes features powered by artificial intelligence models, some provided by third parties. Your use of those features is also governed by our AI Terms.

AI output is generated automatically and may be inaccurate, incomplete, biased or similar to output produced for others. You are responsible for reviewing output before you rely on it, publish it or use it to make decisions, and for how you use it. We do not use your inputs or outputs to train AI models, and our model providers are contractually prohibited from doing so.

The Service lets you send letters, postcards and other mail, which we print and post through our partner Lob. You are the sender of that mail. You are responsible for its content, for having a lawful basis to mail each recipient, and for complying with all applicable law, including postal regulations, consumer protection, debt collection and advertising law.

Delivery times are estimates set by postal carriers, and we do not guarantee delivery. Once a mail piece has been submitted for printing, it cannot be cancelled and its printing and postage charges are non-refundable.

If you use our APIs, you must keep your API keys confidential, store them securely, and rotate them promptly if you suspect they have been exposed. You are responsible for all activity under your keys. Do not embed secret keys in client-side code or public repositories.

You must stay within the rate limits and quotas in our documentation and must not try to get around them. We may throttle or suspend API access that threatens the stability or security of the Service.

We will give at least 90 days' notice before we retire an API version or make a backward-incompatible change, unless a shorter period is needed to address a security issue or legal requirement.

If you build an application on our APIs, you are responsible for it and for your end users, including providing your own terms and privacy notice. You must not suggest that we endorse or are responsible for your application.

The Service may let you connect or use products and services provided by others ("Third-Party Services"). Your use of a Third-Party Service is governed by your agreement with its provider. When you enable one, you direct us to exchange data with it as needed for the integration to work. We are not responsible for Third-Party Services, and we may stop supporting an integration if the provider changes or withdraws it.

If you send us suggestions, ideas or other feedback about the Service, we may use them without restriction or obligation to you. Feedback does not give us any rights in your Customer Content.

The Service, including its software, design, text, graphics and the qraffic name and logos, is owned by Cuanto Labs LLC or its licensors and is protected by intellectual property laws. Except for the rights expressly granted in these Terms, we reserve all rights. You may not use our trademarks without our prior written permission. Open-source components included in the Service are licensed under their own terms, which control where they apply.

"Confidential Information" means non-public information that one party discloses to the other in connection with the Service and that is marked confidential or would reasonably be understood to be confidential. Your Customer Content is your Confidential Information. Each party will use the other's Confidential Information only to perform under these Terms, protect it with at least reasonable care, and share it only with its personnel, contractors and advisers who need to know it and are bound by similar obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to it, is independently developed without use of the other party's information, or is lawfully received from a third party without a duty of confidentiality. A party may disclose Confidential Information when required by law, after giving the other party reasonable advance notice where the law allows.

Our Privacy Policy describes how we collect, use and share personal information. We maintain administrative, technical and physical safeguards designed to protect the Service and Customer Content, as described there.

Where we process personal information on behalf of a business customer, we act as that customer's processor or service provider, and our Data Processing Addendum forms part of these Terms without the need for a signature.

We respect intellectual property rights and respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act, as described in our Copyright Policy. We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe.

You may stop using the Service and close your account at any time from your account settings or by contacting support@qraffic.com. Paid subscriptions are cancelled as described in Section 12 (Fees, billing and automatic renewal).

We may suspend or terminate your access to all or part of the Service if:

• you materially breach these Terms, including the Acceptable Use Policy, and, where the breach can be fixed, you do not fix it within 30 days of our notice;
• fees remain unpaid as described above;
• we are required to do so by law or by a court or government authority; or
• your use creates a security risk, threatens the integrity or availability of the Service, or could expose us, other users or anyone else to harm or legal liability.

Where reasonable, we will give you advance notice and a chance to resolve the issue. We may act immediately for serious violations, legal requirements, or to prevent harm. If we discontinue the Service as a whole, we will give you at least 60 days' notice and refund any prepaid fees for the period after it ends.

What happens when access ends

Your right to use the Service ends. For 30 days afterwards you may export your Customer Content (unless we terminated your access because of illegal content or to prevent harm), after which we delete it in line with our Privacy Policy. Sections that by their nature should continue, including those on fees owed, intellectual property, disclaimers, limitation of liability, indemnification and dispute resolution, survive termination.

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that content will not be lost. We make no warranty about the accuracy or reliability of AI-generated output.

Nothing in the Service is legal, financial, medical, tax or other professional advice, even when it touches on those subjects.

Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you. If you are a consumer, nothing in these Terms affects rights you have under consumer protection law that cannot be waived or limited by contract.

To the maximum extent permitted by law, in no event will CUANTO LABS LLC, its affiliates, or their officers, directors, employees, agents, suppliers or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill or data, or the cost of substitute services, arising out of or relating to these Terms or the Service, however caused and under any theory of liability, even if advised of the possibility of such damages.

To the maximum extent permitted by law, the total liability of CUANTO LABS LLC and its affiliates for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the liability and (b) 100 U.S. dollars.

These limitations apply even if a limited remedy fails of its essential purpose. They do not limit liability for fraud, gross negligence or willful misconduct, for death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under applicable law. The fees for the Service reflect this allocation of risk.

You will defend, indemnify and hold harmless Cuanto Labs LLC, its affiliates, and their officers, directors, employees and agents from and against any third-party claims, and related losses, damages, liabilities, costs and reasonable attorneys' fees, arising out of: (a) your Customer Content; (b) your use of the Service in breach of these Terms or applicable law; (c) your violation of any third party's rights.

We will promptly notify you of the claim, let you control its defense and settlement, and give reasonable cooperation at your expense. You may not settle a claim in a way that imposes obligations on us or admits fault on our behalf without our prior written consent. We may take part in the defense with our own counsel at our own cost. If you are a consumer, this section applies only to the extent permitted by the law where you live.

Most concerns can be resolved quickly by contacting us at support@qraffic.com. Before either of us starts an arbitration or court proceeding, the party bringing the claim must send the other a written notice of dispute describing the claim and the relief sought, with the sender's name, contact details and, for you, the email address on your account. Send your notice to legal@qraffic.com with a copy by mail to Cuanto Labs LLC, Attn: Legal, 1314 E Las Olas Blvd, Unit #2570, Fort Lauderdale, FL 33301, USA. We will send ours to the email address on your account.

We will both try in good faith to resolve the dispute for 60 days after the notice is received, including, if either of us asks, by an individual telephone or video conference. Any limitation period is paused while we do so. This step is a condition of starting a proceeding, except for claims for urgent injunctive relief.

Please read this section carefully. It affects your legal rights.

Agreement to arbitrate

Except as described below, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms or the Service, whether based in contract, tort, statute or any other legal theory (a "Dispute"), will be resolved by final and binding individual arbitration. The arbitrator decides all questions about the arbitrability of a Dispute and the scope and enforceability of this section, except that a court decides questions about the class action waiver and the batching procedure below. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Exceptions

Either of us may (a) bring an individual claim in small claims court if it qualifies and stays there, and (b) seek an injunction in court to stop the infringement or misuse of intellectual property. Nothing here prevents you from bringing an issue to the attention of a government agency.

Rules and procedure

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules if you are an individual using the Service for personal purposes, and otherwise under its Commercial Arbitration Rules, as modified by this section. The rules are available at adr.org. A single arbitrator will decide the Dispute. If you are an individual, the hearing will take place in the county where you live or, if you prefer, by video conference; otherwise it will take place in Broward County, Florida. Claims of $25,000 or less may be decided on written submissions alone unless the arbitrator decides a hearing is needed. The arbitrator may award any individual relief a court could award, but only in favor of the individual party seeking relief and only to the extent needed to resolve that party's individual claim.

Costs

Payment of filing, administration and arbitrator fees is governed by the applicable rules. If you are an individual and your claim is not frivolous, we will pay any of those fees that exceed what you would have paid to file a claim in court. Each party bears its own attorneys' fees unless the law or the rules provide otherwise.

Class action and jury trial waiver

You and we each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. Unless you and we both agree, an arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. You and we each waive the right to a trial by jury.

If a court decides that this class action waiver is unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), that claim or request will be severed and decided by a court in the venue set out in the governing law section, after the individual claims have been arbitrated. Everything else in this section continues to apply.

Mass filings

If 25 or more demands for arbitration raising similar claims are filed against us, or by us, by the same or coordinated counsel, they will be administered in batches of up to 25 demands, with one arbitrator per batch, and under the provider's mass arbitration rules where they exist. Limitation periods are paused for demands waiting to be administered. A court in the venue set out in the governing law section may enforce this paragraph.

Your right to opt out

You may opt out of this agreement to arbitrate by emailing legal@qraffic.com within 30 days after you first accept these Terms. Include your name, the email address on your account and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms, and if you opted out of a previous version of this section, that choice still applies.

Changes to this section

If we make a material change to this section, you may reject it by emailing legal@qraffic.com within 30 days of the change taking effect. If you do, the most recent version of this section that you accepted will continue to apply to Disputes between us.

These Terms and any Dispute are governed by the laws of the State of Florida and the federal laws of the United States, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration section. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any Dispute that is not subject to arbitration, or for which you have opted out of arbitration, will be brought exclusively in the state or federal courts located in Broward County, Florida, and you and we consent to the personal jurisdiction of those courts. Either of us may still bring a qualifying individual claim in small claims court.

If you are a consumer living in the European Union, the United Kingdom or another country whose law gives you the right to bring proceedings in your local courts or to rely on mandatory local consumer protections, nothing in these Terms takes those rights away.

The Service is subject to U.S. export control and economic sanctions laws. You will not access, use, export or re-export the Service in violation of those laws, including from a country or region subject to comprehensive U.S. sanctions or by or for a person on a U.S. government restricted party list.

We may update these Terms from time to time. If a change is material, we will notify you by email or in the Service at least 30 days before it takes effect, and we will update the "Last updated" date above. Changes that are not material, or that are required by law, may take effect when posted. Previous versions are listed on our legal center.

If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service and close your account before then. If a material change takes effect during a prepaid subscription term and you do not accept it, you can cancel and we will refund the unused portion of your prepaid fees.

• Entire agreement. These Terms, together with the documents they incorporate, are the entire agreement between you and us about the Service and replace any prior agreements on the subject. If there is a conflict, a signed order form or agreement controls first, then the Data Processing Addendum (for personal data), then these Terms, then our other policies.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets, with notice to you.
• Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, war, terrorism, labor disputes, government action, or failures of internet, utility or hosting providers. This does not excuse payment obligations.
• Relationship. We are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency or employment relationship.
• No third-party beneficiaries. These Terms do not give rights to any third party.
• Severability and waiver. If any provision is found unenforceable, it will be enforced to the maximum extent permissible and the rest of these Terms will remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later.
• Notices and electronic communications. We may send notices to the email address on your account or within the Service. You agree to receive communications from us electronically and that they satisfy any legal requirement that they be in writing. Legal notices to us must be sent to legal@qraffic.com.
• Interpretation. Headings and "In short" summaries are for convenience only. "Including" means "including without limitation". If we provide a translation of these Terms, the English version controls.

Questions about these Terms can be sent to legal@qraffic.com. For help with the Service, contact support@qraffic.com. Our postal address is Cuanto Labs LLC, 1314 E Las Olas Blvd, Unit #2570, Fort Lauderdale, FL 33301, USA.

California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.